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Had an insured event? Make a Claim

It’s easy for policyholders to claim with a number of options available. Claims can be made directly here on the website, or in person at the office. If you aren’t sure where to start, contact the team at MFI today. We can provide you with a claim form and advise you on the information you need to make your claim as seamless as possible.

Motor

Windscreen

Home & Contents

Business

Motor

Vehicle Claims

Complete this form for all types of vehicle claims. This form must be completed by the driver.

ONLINE MOTOR CLAIM FORM

PRINTABLE MOTOR CLAIM FORM

Motor Vehicle

What to do in the event of an accident

  • Please consider the safety of yourself and others at all times.
  • If someone has been injured, dial 111.
  • If your vehicle needs to be towed, please phone a local tow company
  • Arrange for your vehicle to be taken to a panel beater for assessment

Information to gather at the scene

  • Date and time
  • Location of event
  • Name, contact details and address of all drivers involved
  • Other party’s details, including make, model and registration details
  • Take photos if you are able
  • We have a handy downloadable Glovebox Form to gather all the information from the event you may require

Important information to consider

  • Don’t accept responsibility
  • Simply say you will lodge a claim with your insurer
  • If you suspect theft or intentional damage, report it to the police. The police will issue you with an incident report number.

Windscreen

Windscreen Claims

If you have damaged your windscreen and the cover on your vehicle includes a windscreen extension, follow these steps to make your repair as seamless as possible.

 

What to do if your windscreen is damaged?

  • First, get in touch with your glass repairer.
  • Provide them with the name of your insurance company and policy number.
    If you don’t know your policy number, please contact the team at Malcolm Flowers Insurances.
  • The glass repair company will take care of the rest and will coordinate directly with your insurer.

We strive to make this process as seamless as possible.

Prestige Motor Vehicles

Home & Contents

Home & Contents Claims

Report any loss or damage to Malcolm Flowers immediately, including the potential for any claim. If there is loss or damage of property, report it to the police as soon as possible if you think it was caused illegally.

ONLINE GENERAL CLAIM FORM

Family

What to do in the event of an incident

  • Make sure the property is secure.
  • If your home has been damaged, do what you need to do to secure your home and prevent further damage.

Information to gather at the scene

  • Take a photo of any damage
  • Contact us as soon as you can. If you need help outside of normal business hours, please get in touch with us on 0800 378 6328

Information required to help lodge your claim

  • Completed claim form
  • Quotations for repair or replacement
  • Proof of ownership (regarding contents claims) Such as receipts, instruction manuals, warranty cards and the like.

Important information to consider

  • Suspect burglary, theft or intentional damage.
  • Report it to the police. The police will issue you with an incident reference number.

Business

Business Claims

Because business insurance is tailored to your business, the information we need to help lodge your claim will vary.

Contact Us , and we can help get your claim underway and let you know what information you will need to provide.

Mfi Meeting In Office

What to do in the event of an incident

  • Try and prevent any further loss or damage to your property
  • Make sure your property is secure 
  • If possible, retain any damaged items 
  • If you suggest burglary, theft or malicious damage, immediately inform the police (they will provide you with a police acknowledgement form). 

Information to gather at the scene

  • Take a photo of any damage
  • If you have received correspondence from a third party or their insurer holding you liable, contact the team at Malcolm Flowers Insurances. If you need help outside of normal business hours, please get in touch with us on 0800 378 6328

Information required to help lodge your claim

  • Completed claim form
  • Prepare supporting documentation for your claim such as receipts, proof of purchase and quotations for repair/replacement.

ONLINE CLAIM FORM

Malcolm Flowers Insurance Client Consultation

Guiding you throughA Seamless Claim Journey

Making an insurance claim can be daunting. That’s why we’re determined to simplify it for you, ensuring a hassle-free experience.

  • Here for You: Life’s challenges are unexpected, especially after incidents like car accidents or home damages. Rely on us to bring normalcy back into your life.
  • Personalised Assistance: Every claim tells a different story. When you submit yours, a dedicated claims specialist will be by your side, making sure you’re always informed.

When life’s unpredictable moments strike, we’re steadfast in our mission to help you find balance and assurance.

Malcolm Flowers Team Collaborating

Empowering your choicesFlexible and Comprehensive Support

Your time and comfort are our priorities. We offer multiple ways for you to lodge your claim, and we’re always responsive.

  • Claim Your Way: Whether you prefer the phone, online, or an in-person chat, we’re ready. We’ll always respond swiftly, respecting your other commitments.
  • Beyond the Claim: Our commitment doesn’t stop at processing claims. We aim for your complete recovery and future security.

With our extensive network of trusted professionals and preventive advice, we envision a safer, brighter future together.

Need Help with Your Claim? We're Here to Assist You

  Our team is ready to guide you through each step of your insurance claim.


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Call us on 0800 378 6328

We Take Our Obligations Seriously

  

As an insurance broker, we have a duty to act in the best interests of our clients. Our disclosure information covers a wide range of topics, including how we are paid, our fee structure, and our complaint handling procedures. We encourage you to review this information carefully.

OUR DISCLOSURE STATEMENTS