Protecting what matters mostFor Over Half a Century
Malcolm Flowers Insurances has been safeguarding families and Businesses across New Zealand for over half a century. Founded in the late 1960s by Malcolm Flowers, our family-owned business is built on trust, personalised service, and a commitment to protecting what matters most.
Committed team at the forefrontDedication to Excellence
We take pride in the relationships we’ve built with our customers over the years, which is why our legacy continues with a team that puts clients first. You’ll work with real people who take the time to understand your needs, ensuring you get the best coverage possible —because we care about you as a client, not just a policy number.
Dedicated to Excellence Our Client Services Standards
Committed to Excellence
Our goal is to deliver advice that leads to positive outcomes for our clients. We provide financial advice for insurance products in strict accordance with the Code of Professional Conduct for Financial Advice Services, ensuring ethical behaviour, transparency, and client care.
Respect our Clients
We treat clients with respect by understanding their unique needs and circumstances. By maintaining open communication, we ensure that our advice is clear, timely, and tailored to each individual.
Act with Integrity
We place our clients’ interests above our own and craft insurance solutions based on their individual circumstances. Our team is transparent and thorough, sharing all necessary information to help clients make informed decisions with confidence.
Offer Tailored Insurance Solutions
Our approach is personal. We take the time to get to know our clients and their needs, using our access to a wide range of insurance products to recommend the right coverage without unnecessary add-ons. Every solution is custom-made to fit each client’s situation.
Safeguard Client Privacy
We are committed to protecting the privacy of our clients. All personal information is collected and stored securely, used exclusively for insurance-related purposes, and handled in full compliance with the Privacy Act 2020.
Ensure Clear and Understandable Advice
We explain our recommendations clearly, ensuring that clients fully understand how their insurance solutions fit their circumstances. We also provide comprehensive disclosure statements about our advisors to maintain full transparency throughout the entire process.
Our team of insurance specialistsMeet the Team
With over half a century of experience, our family-founded business has knowledgeable teams in Taupo and Palmerston North, ensuring you get precise and personalised coverage recommendations every time.
Our local experts are some of the best in the business.
GET TO KNOW THE TEAM
Hand-picked for excellenceOur Trusted Insurance Partners
Malcolm Flowers set the bar high with his dedication to service. We follow in his footsteps by teaming up with some of New Zealand’s best insurance companies. This partnership means we can offer great products at leading rates. By working with these trusted companies, we make sure our clients get the best service and coverage available.
DISCOVER OUR INSURANCE PARTNERS
Financial Adviser Disclosures
Transparency and honesty are essential to building strong relationships with our clients, and we strive to maintain the highest standards of professionalism in all of our dealings. Our Financial Advisers are licensed and regulated by the Financial Markets Authority (FMA). Their disclosure statements list all the specific details you need to know about your Financial Advisor when choosing to engage their services. We encourage you to review this information carefully.
We Take Our Obligations Seriously
As an insurance broker, we have a duty to act in the best interests of our clients. Our disclosure information covers a wide range of topics, including how we are paid, our fee structure, and our complaint handling procedures.
OUR DISCLOSURE STATEMENTS
